Your Patient Portal
Modern Mentality uses two purpose-built platforms for your care. MYIO is your clinical record and appointment hub. Spruce is your direct line to our team. Here's everything you need to know.
Know Where to Go
Each platform does a different job. Once you know which is which, managing your care becomes effortless.
Spruce is how you talk to us — message the care team, ask a question, or request a refill without ever waiting on hold.
- Secure messaging with your provider and coordinator
- Medication refill requests
- Appointment scheduling and changes
- Clinical questions between visits
- Backup HIPAA-compliant telehealth video
- Office calls routed through our secure line
MYIO is how you manage your care — complete paperwork, view appointments, and access your clinical records.
- Complete intake forms and consent documents
- Submit clinical questionnaires (PHQ-9, GAD-7, ASRS, and more)
- View upcoming and past appointments
- Access billing statements and make payments
- Review documents shared by your provider
- Update insurance and demographic information
Why two platforms? Spruce handles communication because it's built for responsive, real-time clinical messaging — not as an afterthought bolted onto an EHR. MYIO houses your clinical record because Valant is the backbone of your care documentation. If either platform ever has an outage, the other keeps your care uninterrupted. That redundancy is intentional.
Communication That Actually Works
Most patient portals were designed for records, not conversations. Spruce is different — it works like the messaging apps you already use, but built specifically for healthcare.
Mobile App
Download the Spruce app on iOS or Android. Message your care team, receive notifications, and join telehealth visits from your phone — no login portals to remember.
Backup Telehealth
When telehealth platforms go down — and they do — Spruce provides a fully HIPAA-compliant backup video option so your appointment never gets canceled due to a tech failure.
Full Message History
Every message, call, and interaction is logged in one secure thread. Nothing gets lost. Your care team sees the full picture every time you reach out.
HIPAA-Compliant
All messages, calls, and video sessions are end-to-end encrypted. Your protected health information stays protected — always.
Setting Up Your Accounts
New patients receive invitations to both platforms after intake is processed. Here's exactly what to expect from each.
Setting Up Spruce
- 1 You'll receive a text or email from Spruce inviting you to connect with Modern Mentality.
- 2 Download the Spruce app from the App Store or Google Play, or access via browser.
- 3 Create your account at spruce.care/modernmentality.
- 4 You're connected. Message us anytime during business hours.
Setting Up MYIO
- 1 After your intake is processed, you'll receive an email invitation from MYIO/Valant.
- 2 Click the link and set up your username and password. Check your spam folder if it doesn't arrive.
- 3 Complete any pending intake forms, consent documents, and questionnaires.
- 4 Finish all paperwork before your first appointment so your visit stays focused on your care.
Frequently Asked
Answers to the questions we hear most from patients navigating both platforms.
Which platform do I use to message my provider?
Use Spruce for all day-to-day communication — refill requests, appointment questions, and clinical messages. MYIO is primarily for completing questionnaires, reviewing records, and managing billing.
I didn't receive my MYIO invitation. What do I do?
Check your spam or junk folder first. If it's not there, call us at (781) 803-7757 or message us on Spruce and our team will resend the invitation.
I forgot my password. How do I reset it?
For MYIO, click "Forgot Password" on the login page. For Spruce, use the password reset option in the app. If you need additional help with either platform, contact our office and we'll sort it out.
Can I request a refill through MYIO?
Refill requests go through Spruce, not MYIO. Send a secure message to your provider and allow 48 to 72 business hours for processing. Plan ahead so you don't run out of medication.
What if my telehealth appointment has technical issues?
This is exactly why we maintain Spruce as a backup. If Valant's telehealth has an outage or you're having connection problems, message your provider on Spruce and they can switch you to a Spruce video call so your appointment continues without rescheduling.
Can I use either platform for emergencies?
Neither Spruce nor MYIO is monitored in real time for emergencies. If you are experiencing a psychiatric emergency, call 911, contact the 988 Suicide and Crisis Lifeline by calling or texting 988, or go to your nearest emergency room. For urgent but non-emergency clinical questions during business hours, Spruce is the fastest way to reach us.
Is Spruce really HIPAA-compliant?
Yes. Spruce Health is a HIPAA-compliant communication platform built specifically for healthcare. All messages, phone calls, and video sessions are encrypted. It is used by thousands of medical practices nationwide and carries a BAA (Business Associate Agreement) with our practice.
Ready to Log In?
MYIO for your clinical record and appointments. Spruce to communicate directly with your care team.
If you or someone you know is in immediate danger, please call 911 or go to your nearest emergency room. You can also reach the 988 Suicide & Crisis Lifeline by calling or texting 988. MA residents may contact the Behavioral Health Helpline at 833-773-2445 or the NH Rapid Response Access Point at 833-710-6477.